Refund policy

Prior to Shipping: If you wish to cancel your order, please do so before the item has been dispatched.

Post-Shipping: Once a product has been shipped, it can no longer be cancelled through our website. At this stage, the standard return process will apply.

Return Policy
Product Eligibility: Returns and exchanges are applicable only to select items. Specific eligibility criteria and return windows are detailed on each individual product page. For most eligible products, a standard 3-day return window applies from the date of delivery.

Policy Updates: Please note that our return policy for any specific product is subject to change without prior notice.

Logistics: In the event that our courier partners do not provide pick-up services at your specific location, you will be required to self-ship the product to our registered office address.

Service Fees: Return or exchange shipping charges may apply on a case-by-case basis depending on the nature of the request.

Note for Returns
To ensure a smooth return or exchange process, please adhere to the following guidelines:

Hygiene & Condition: Items must be returned in their original condition—unused, unwashed, and free of any wear.

Packaging & Tags: All original packaging and tags must remain intact and attached to the product. Items returned without original tags will not be accepted.

Exclusions: Please note that customized or personalized products are made specifically for you and cannot be returned or exchanged.

Timelines: Any return or exchange requests raised after the specified return period (as noted on the product page) will unfortunately not be accepted.